In every print shop, collaboration matters—but how people collaborate matters even more. Sales reps need visibility into their client jobs, while CSRs and production teams need uninterrupted time to keep work moving. When the only way to stay informed is asking for updates, even well-intentioned communication can become friction.
The real advantage comes from staying in the loop without disrupting the workflow.
That’s exactly why Good2Go’s Watcher feature exists.
The Daily Reality in a Print Shop
A sales rep promises a client a quick turnaround. The files are submitted, and a few hours later the client asks, “Are my files okay?” The rep doesn’t know yet, so they ping customer service. Later that day, another message goes out asking if the job made it to production.
No one did anything wrong—but the interruptions add up.
Now imagine that happening across dozens of active jobs, every day.
How Watcher Changes the Flow
The Watcher feature allows a sales rep to be “subscribed” to a job. From that point on, they automatically receive notifications when key milestones are reached—specifically around file readiness for print and release to production.
Instead of chasing updates, the updates come to them.
This keeps everyone aligned without adding extra work or extra conversations.
A Real-Life Example
Let’s say Sarah is a sales rep at a mid-size commercial print shop. One of her clients submits artwork late in the afternoon for a time-sensitive job. Sarah adds herself as a Watcher on the job in Good2Go.
Later that evening, she receives a notification that the files have been approved and are ready for print. The next morning, another alert lets her know the job has moved into production.
Before the client even asks, Sarah emails them: “Your files are approved and your job is already in production. We’re right on schedule.”
No calls to CSRs. No production interruptions. Just confident, proactive communication.
Why This Matters for Everyone
For sales reps, Watcher provides clarity and confidence. They always know where a job stands, without hovering over customer service or prepress.
For CSRs and production teams, it reduces status-check noise. Fewer interruptions mean more focus, fewer mistakes, and smoother throughput.
For clients, the experience feels seamless. They get faster answers, clearer communication, and reassurance that their job is progressing—without needing to chase anyone.
“But our MIS keeps us up-to-date!”
In many print shops the MIS is the backbone of the order information. However, most MIS don’t get interactive updates on a files journey to print readiness. The MIS may show that the job isn’t client approved, but it probably isn’t reporting that prepress is waiting on a new image from the client, or not report the client hasn’t responded in 2 days to a print approval request.
Good2Go changes the landscape on file information. Not only is Good2Go tracking and reporting the big events with a file, it’s also keeping track of any requests, art mark-ups and who or what a job may be waiting on to get final print approval. Good2Go makes file details visible to the entire organization keeping details out of email and in a place even a sales rep can access.
Collaboration That’s Made for Print
Generic collaboration tools weren’t designed for print production. They don’t understand file readiness, approvals, or what it means when a job actually moves into production.
Good2Go’s Watcher feature is different because it’s print-specific. It shares the information that matters, at the moments that matter, with the people who need it—automatically.
Keeping sales in the loop shouldn’t slow the shop down.
With Good2Go and the Watcher, it doesn’t.
