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“I enter and review orders submitted by clients. Then I check any files sent to see if they match the job.

If all is good I pass everything onto prepress (art department) so they can check for technical issues.”

“My job is to make sure customer files are ready to print. I check them for common errors and correct issues we can. 

If all is good we send it back to the CSR to get client approval — or — if the files have problems we can’t fix, we have the CSR send it back to the client for corrections.”